"- Paid ~$40 for all this “beauty” - rip-off!" => We can't find your purchasing information with the email address or your receipt. So we thought you posted your made up experience. Our level of customer support is much higher than that of our competitors. However, no similar complaints were received recently. "- poor customer support" => We will respond as soon as we check every customer's email. Please refer to If it doesn't meet your requirements, please describe your problem in detail with screenshots or examples. You can set options in the Genera tab or Video tab. "- no option to set a specific tab for recording" => We have no idea what you are talking about. Please send your video file to so we can provide a solution. If the quality of the recorded video is bad, there may be a problem with your media player or recording settings. That's why we thought you posted a made-up experience. To avoid this, change the hotkey from F12 to F9 ( ) "- torn, distorted, stop-play low video quality on video settings: 3840x2160" => It's impossible to get a video that is "torn, distorted, stop-play low quality" if the settings are correct. For example, when you record a web browser and press F12, the developer tools may appear. If there are a compatibility issues with the F12 hotkey, you can change it to another hotkey. Here is the response to your post: = "Record start/stop hotkey (F12 by default) is not executing as many other hotkeys (bugs)." => It is not a bug in Bandicam. That's why you're hiding the order number and posting false experiences that are not true. We think your license was blocked because you used a stolen credit card. If there is no order number or your purchasing email address, we can't check your order and your previous CS request. If it is based on actual experience, please attach a payment receipt showing your order number. Hello, We don’t think it’s based on a genuine experience. Reply from Bandicam Screen Recorder Updated 11 hours ago
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